Returns & Exchanges

I only accept returns and exchanges if the item purchased is damaged or defective upon arrival. Please contact me for details.

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Cancellations

Please contact me if you have any problems with your order. If you have ordered the wrong item, I am happy to help.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping- Lost Items and International Duties

Moonlit Faye and it’s affiliates are not responsible for lost or stolen packages. The buyer is responsible for providing the correct shipping address during checkout. Additional insurance and or signature confirmation may be purchased to insure delivery of your package.

No refunds will be given for lost packages that have been scanned and are trackable.
If an item is deemed lost, a claim may need to be filed with the USPS or UPS. 

    • We are not liable for packages that the postal service has recorded as "Delivered." If you see that the tracking information for your package notes "Delivered" but you have not received it, then you will need to contact your post office for more information.

    • International buyers are responsible for knowing what the customs fees will be and paying those customs fees to your local agencies

      • Your order may be subject to VAT taxes that you have to pay your government.

      • Your order may be subject to import fees that you have to pay your government.

      • Your order may require you to take a trip to the post office and be physically present to pick up the international shipment, which may also require that you show a photo ID, so the name on your photo ID would need to match the name of addressee on the package.

      • We can NOT alter customs forms to off-set pricing. This is illegal and violators are subject to fines of up to $10,000 usd Click here for an informative read on this topic...